Contact
Emailing the team behind this ranking
Questions, corrections and complaints all reach the same inbox: [email protected]. We read everything sent to us. Readers write most often about a withdrawal that has stalled, a bonus term that reads differently from what we published, or a casino they think deserves a place in the table. Operators are welcome to write too, though a listing is never for sale and a polite request will not move a brand up the ranking.
What to include in your message
A useful message names the casino, the date, the payment method and the amount, and says what the support agent told you. Screenshots help more than descriptions. If you are reporting a factual error on the page, quote the sentence and tell us what the correct figure is; we check it against the operator terms and publish a correction with the date if you are right.
Reply times on the Nelson desk
Most emails get an answer within two working days, New Zealand time. Anything that involves reading an operator's terms or testing a payment route takes longer, usually about a week. We cannot recover funds from a casino or act as an arbitrator, but we can tell you which regulator handles complaints for the licence a site holds and how to file one.